This policy explains how billing works for HERA subscriptions and how to cancel or request a refund. It supplements our Terms of Service.
Paid tiers are recurring subscriptions billed through Stripe. Unless stated otherwise on the pricing page, plans are billed monthly in advance. The price shown at checkout is the price you pay for that billing period, plus any taxes that apply.
Subscriptions renew automatically at the end of each billing period using your payment method on file, until you cancel. We do not send a separate pre-renewal reminder for monthly plans; you can review your renewal date at any time from your billing details or by contacting us.
You can manage or cancel your subscription yourself at any time through our billing portal — enter the email you subscribed with and Stripe will send you a secure link to update payment details, view invoices, or cancel. You can also email billing@masegoinc.com and we will handle it.
Cancellation stops future renewals; your access continues until the end of the period you have already paid for. After that, paid entitlements revert to the free tier (a limited sample of each dataset).
Because access is delivered immediately, subscription fees for the current period are generally non-refundable, and we do not pro-rate partial months — except where a refund is required by law, or where you were charged in error or experienced a material failure of the Service that we could not resolve. If you believe you were charged incorrectly, contact us within 30 days and we will investigate in good faith.
Enterprise and custom data packages are provisioned under a separate order or contract; billing, cancellation, and refund terms for those are governed by that agreement.
Prices exclude taxes unless stated. Where we are required to collect sales tax, VAT, or similar, it will be added at checkout or on your invoice.
If a renewal payment fails, we may retry and may suspend paid access until the balance is resolved. Prolonged non-payment may result in downgrade to the free tier.
Billing questions, cancellations, and refund requests: billing@masegoinc.com.